Services offered for collections:

I. Outbound Call Center

• Frontend, Midrange and Written off Collections, based on calling intensity on accounts
• Specialized Skip Tracing Services through use of effective internet tools
• Awareness and On boarding of Customers
• Effective communication and negotiations with customer demanding settlement

II. Inbound Call Center

• Query resolutions for customer

III. Field / In person Visits to Customer

• Referrals – Frontend & Midrange
• Pick up
• W/off, Skip Tracing
• Effective communication and negotiations with customer demanding settlement

IV. Management Information Services

• Productivity MIS - Agents Level – Telecalling and Field
• Call Monitoring
• Call Evaluation
• MTD – Agency wise / Caller wise / Collector wise
• Standardized Trail Codes and uploads
• Performance and Projection reports

V. Collection Process Engineering and Designing

VI. Receipt Management Process

VII. Audit Process